Product Return Policy

WHAT QUALIFIES AS A RETURN

Due to the nature of Going Square products being digital, we are only able to issue refunds for items that are “not as described” or if the “product is faulty”.

An item is “not as described” if it is materially different from the item description or preview when it comes to the features and functionality of item. If it turns out the item is “not as described”, you will be entitled to a refund.

For a product to be considered faulty it must be for the following reason: broken code resulting in the product not working as intended.

INSPECTING RETURN REQUESTS

If the product was faulty, it will undergo inspection to confirm the problem. If the inspection determines that the product was faulty, then you will be eligible for a full return of that purchase less any transaction and or exchange rate fees incurred. However, if the inspection determines that the product was not faulty, then you will not be eligible for a return of that purchase.

HOW THE RETURN PROCESS WORKS

All returns will be refunded less any refund and or exchange rate fees incurred to the original form of payment within 3 to 7 business days once a return is established and accepted by both parties. If a return is made, any code from that purchase must be removed from any website and refrained from any future use unless repurchased. You must also destroy any downloaded materials in your possession whether in electronic or printed format, this includes the downloaded documentation and code files.

DENIAL OF A RETURN

GoingSquare.com still holds the right to deny any return requested based on suspected misuse of the return policy or a problem that was outside of its control (such as a product becoming unusable as a result of changes made to the original Squarespace codebase).

HOW DO I START THE RETURN PROCESS

To start a return request, simply email info@goingsquare.com with the following in the subject line "Going Square - Return Request". Please provide a brief description about why you're requesting a return and we will be happy to work with you through this process.