PRODUCT RETURNS POLICY

WHAT QUALIFIES AS A RETURN

Due to the nature of Going Square products being digital, we are only able to issue refunds for items that are “not as described” or the “product is faulty”.

An item is “not as described” if it is materially different from the item description or preview when it comes to the features and functionality of item. If it turns out the item is “not as described”, you will be entitled to a refund.

No returns will be accepted unless the “product was faulty” due to the product creator error. For a product to be considered faulty it must be as a result of broken code the product not working as intended.

INSPECTING RETURN REQUESTS

If the product was faulty, it will undergo inspection to confirm the problem. If the inspection determines that the product was faulty, then you will be eligible for a full return of that purchase. However, if the inspection determines that the product was not faulty, then you will not be eligible for a full return of that purchase.

HOW THE RETURN PROCESS WORKS

All returns will be refunded to the original form of payment within 3 to 7 business days once a return is established and accepted by both parties, less any transaction fees (eg. currency exchange, payment gateway refund fees). If a return is made, any code from that purchase must be removed from any website and refrained from any future use unless repurchased. You must also destroy any downloaded materials in your possession whether in electronic or printed format, this includes any supporting code and documents that were downloaded.

DENIAL OF A RETURN

GoingSqaure.com still holds the right to deny any return requested based on suspected misuse of the return policy or a problem that was outside of its control (such as a product becoming unusable as a result of changes made to Squarespace’s original codebase).

HOW DO I START THE RETURN PROCESS

To start a return request, simply email hello@goingsquare.com with the following in the subject line "Going Square - Return Request". Please provide a brief description about why you're requesting a return and I'd be happy to work with you through this process.